I am second generation at Trace, with the company being established by my parents George and Julia, back in 1974. There are now five Hockey's working in the firm, but the family attitude extends to each and every employee. The majority of our work is repeat business, I think mostly because we are passionately technical (design is just so important) and put a lot of time and effort into that side of the work which pays dividends, but also I think, because we understand the value of serving clients best interests.
I imagine this sounds like stating the absolute obvious but you might be suprised at some of the examples we see where firms just don't get this.
There is more to it of course, but in my own opinion, this is part of what it means to be a small family owned and run business. You don't get a corporate face when you speak to us, depending on what sort of work it is, you'll probably always get the same person, we all sit together anyway and I can't imagine being part of a larger corporate wheel in this line of work.
In any case, and to get to the point I just want to highlight another example of this by linking Annabelle & Dean Webster at South East Timber & Damp. These guys are super passionate about their work and it shows in their outlook, which I think is not that far from our own.
“We recently had the pleasure of working with the team from Trace. We found all of the office staff, managers and contractors a pleasure to deal with. Friendly, helpful and knowledgeable team. Very highly recommended !”
Finalfix Ltd Builders in Cheshire
“I couldn't recommend Trace Remedial enough. I was extremely impressed with all of the advise received and delighted with their speedy and professional service. I have even sought some advise months after my initial business with Trace Remedial and they were more than happy to help again. Fantastic!”
Lolos V R
“Newton Waterproofing Systems would highly recommend the services of Trace Basements & Trace Remedial Building Services. We have a fantastic working relationship with Trace. As Newton Specialist Basement Contractors, they are reliable, knowledgeable and skilled in their field.”
Newton Waterproofing Systems
"I can highly recommend Trace. I rang to get a damp survey booked in on a property we were looking to buy. Lewis was very helpful over a couple of phone calls, even ringing back on a day off! Offered advice and help even though we didn't end up going through with the survey. Great service, will use again."
“Just had Trace in to deal with a fairly significant damp problem in our house. The work was completed to a very high standard in the timescale agreed before commencement. Really good communication throughout and the tradesmen were really professional. Left the house as tidy as possible every day and I’m made up with the outcome. I wouldn’t hesitate to recommend to family and friends.”